If you have a concern about your account, we hope that you will let us know and allow us to resolve it. You may contact any of the following for assistance:
Planmar Financial Corp.’s Compliance Department.
Your Advisor can be reached at the office and phone number shown on your quarterly account statement. You can contact the Planmar Financial Corp.’s Compliance Department by mail:
Planmar Financial Corp.
400 York Street, Suite 103
London, ON N6B 3N2
A complaint that is received by the Compliance Department will be dealt with fairly and in a timely manner. It will generally include:
An examination of all information provided by you;
An examination of all information provided by your Consultant;
An examination of the information retained in our Head Office records.
You will receive a letter from the Compliance Department acknowledging receipt of the complaint and providing you with the contact information for the assigned Investigator. The Investigator will contact you during the course of the review if any questions arise. You can contact the Investigator at any time if you have questions or additional information to provide. A written summary of the review and any recommendations will be provided directly to you by the Planmar Financial Corp. Compliance Department upon completion.